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    January 21, 2018

    Giving Back: Investing In The Future Of Pro Athlete Mary Fung-A-Fat

      When Mary Fung-A-Fat approached Emerge BPO in support of her bid to become the first Guyanese squash player to be ranked # 1 in the world, it was an instant and definite decision for the company.  She had already achieved a great feat by becoming the former U-13, U-15, U-17 and U-19 Junior Caribbean[...]

    January 20, 2018

    Why Is Guyana’s Workforce A Caribbean Leader?

      The Caribbean Examination Council (CXC) is the premier provider of globally competitive curriculum development services, examinations, certification and education services in the Caribbean. It offers the Caribbean Secondary Education Certificate and the Caribbean Advanced Proficiency Examination (CAPE) by which the region is assessed academically at the high school level. These certificates are equivalent to the[...]

    January 19, 2018

    Advantages Of Nearshoring To Guyana

      Nearshoring is becoming a more predominant choice for many growing organisations, since they are now favoring geographical proximity and lower costs as a more strategically beneficial option. By nearshoring with neighboring countries, many of the limitations are eliminated, such as language barriers and cultural learning curves.   Why Guyana? “Like the rum (El Dorado),[...]

    January 12, 2018

    The Top 4 Benefits Of A Retail Business Call Center

    Retail is an industry in a world of its own… yet it’s also in everybody else’s world too. It’s no secret that customers are the driving factor to the success of a retail business. Retail businesses will fail if they don’t care about the customer. It’s about making sure the customer has the best experience,[...]

    September 25, 2017

    Helpful Tips For Call Center Managers

    Call centers offer big benefits to growing business, including improved customer experience and efficiencies in the workplace. If you’re a call center manager or you own a business with a call center, you may be looking for new ways to encourage quality performance among your employees or ways to improve the work environment. In this[...]

    September 5, 2017

    The Top 4 Advantages Of Call Center Co-Sourcing, Part Two

    Call center co-sourcing has become a popular business move for a variety of companies. It occurs when a company that has some call center agents decides to hire an external service provider to help with their call center traffic. The external service provider is then in charge of recruiting, hiring, training, and staffing their agents,[...]

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