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    September 25, 2017

    Helpful Tips For Call Center Managers

    Call centers offer big benefits to growing business, including improved customer experience and efficiencies in the workplace. If you’re a call center manager or you own a business with a call center, you may be looking for new ways to encourage quality performance among your employees or ways to improve the work environment. In this[...]

    September 20, 2017

    Top Best Practices To Improve Customer Experience In A Call Center

    A call center is an office that is specifically set up to handle a large volume of telephone calls, especially for taking orders and providing customer support. If your business has a customer service call center to help take calls and provide customer support, you may be wondering how to improve the current engagement with[...]

    September 5, 2017

    The Top 4 Advantages Of Call Center Co-Sourcing, Part Two

    Call center co-sourcing has become a popular business move for a variety of companies. It occurs when a company that has some call center agents decides to hire an external service provider to help with their call center traffic. The external service provider is then in charge of recruiting, hiring, training, and staffing their agents,[...]

    September 1, 2017

    The Top 4 Advantages Of Call Center Co-Sourcing, Part One

    If you’re a business owner and you’re thinking about incorporating call center co-sourcing into your business model, there are many benefits to doing so. Call center co-sourcing is when a company has some call center agents working in-house, while others work for an external service provider. The external service provider oversees all of the recruiting,[...]

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