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    September 5, 2017

    The Top 4 Advantages Of Call Center Co-Sourcing, Part Two

    Call center co-sourcing has become a popular business move for a variety of companies. It occurs when a company that has some call center agents decides to hire an external service provider to help with their call center traffic. The external service provider is then in charge of recruiting, hiring, training, and staffing their agents,[...]
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    September 1, 2017

    The Top 4 Advantages Of Call Center Co-Sourcing, Part One

    If you’re a business owner and you’re thinking about incorporating call center co-sourcing into your business model, there are many benefits to doing so. Call center co-sourcing is when a company has some call center agents working in-house, while others work for an external service provider. The external service provider oversees all of the recruiting,[...]

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