Our Blog

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    January 6, 2018

    Answer Travelers Questions Faster To Drive Your Business More Sales

    The buying cycle for travelers is well known. Traveling is not something most people do once and then never again. People thirst for adventure. They crave exploration. People want something new. And your business can be the one to help them achieve those goals. Being in the travel industry means handling the traveler through many[...]
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    January 1, 2018

    Healthcare Professionals Benefit From A Customer Service Call Center

    Something unique about the healthcare industry is that everyone has, at one time or another, been a part of the industry from the patient side. We know that it costs money to use healthcare services, and we’re largely thankful for insurance to help cover some of those costs. We know that the doctors, nurses, and[...]
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    October 10, 2017

    The Top Ways To Route Customer Calls More Intelligently

    When it comes to your company’s call center, it’s important to ensure all of your customers have a smooth experience. Whether they’re calling to complain about a late shipment, or to gain a better understanding of your services, investing in quality call center agents can make all the difference in your overall customer satisfaction ratings.[...]
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    October 1, 2017

    The Top 5 Qualities To Look For In A Call Center Agent

    If you own a small to large business, you likely have a small department dedicated to call center agents for customers who have questions or concerns. Hiring a stellar call center agent can be a challenge, especially if you don’t know what to look for in an employee. In this blog, we’ll discuss the top[...]
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    September 25, 2017

    Helpful Tips For Call Center Managers

    Call centers offer big benefits to growing business, including improved customer experience and efficiencies in the workplace. If you’re a call center manager or you own a business with a call center, you may be looking for new ways to encourage quality performance among your employees or ways to improve the work environment. In this[...]
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    September 20, 2017

    Top Best Practices To Improve Customer Experience In A Call Center

    A call center is an office that is specifically set up to handle a large volume of telephone calls, especially for taking orders and providing customer support. If your business has a customer service call center to help take calls and provide customer support, you may be wondering how to improve the current engagement with[...]

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