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    January 19, 2018

    Advantages Of Nearshoring To Guyana

      Nearshoring is becoming a more predominant choice for many growing organisations, since they are now favoring geographical proximity and lower costs as a more strategically beneficial option. By nearshoring with neighboring countries, many of the limitations are eliminated, such as language barriers and cultural learning curves.   Why Guyana? “Like the rum (El Dorado),[...]

    January 12, 2018

    The Top 4 Benefits Of A Retail Business Call Center

    Retail is an industry in a world of its own… yet it’s also in everybody else’s world too. It’s no secret that customers are the driving factor to the success of a retail business. Retail businesses will fail if they don’t care about the customer. It’s about making sure the customer has the best experience,[...]

    January 6, 2018

    Answer Travelers Questions Faster To Drive Your Business More Sales

    The buying cycle for travelers is well known. Traveling is not something most people do once and then never again. People thirst for adventure. They crave exploration. People want something new. And your business can be the one to help them achieve those goals. Being in the travel industry means handling the traveler through many[...]

    January 1, 2018

    Healthcare Professionals Benefit From A Customer Service Call Center

    Something unique about the healthcare industry is that everyone has, at one time or another, been a part of the industry from the patient side. We know that it costs money to use healthcare services, and we’re largely thankful for insurance to help cover some of those costs. We know that the doctors, nurses, and[...]

    October 10, 2017

    The Top Ways To Route Customer Calls More Intelligently

    When it comes to your company’s call center, it’s important to ensure all of your customers have a smooth experience. Whether they’re calling to complain about a late shipment, or to gain a better understanding of your services, investing in quality call center agents can make all the difference in your overall customer satisfaction ratings.[...]

    October 1, 2017

    The Top 5 Qualities To Look For In A Call Center Agent

    If you own a small to large business, you likely have a small department dedicated to call center agents for customers who have questions or concerns. Hiring a stellar call center agent can be a challenge, especially if you don’t know what to look for in an employee. In this blog, we’ll discuss the top[...]

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