Our Blog

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    January 21, 2018

    Giving Back: Investing In The Future Of Pro Athlete Mary Fung-A-Fat

      When Mary Fung-A-Fat approached Emerge BPO in support of her bid to become the first Guyanese squash player to be ranked # 1 in the world, it was an instant and definite decision for the company.  She had already achieved a great feat by becoming the former U-13, U-15, U-17 and U-19 Junior Caribbean[...]
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    January 20, 2018

    Why Is Guyana’s Workforce A Caribbean Leader?

      The Caribbean Examination Council (CXC) is the premier provider of globally competitive curriculum development services, examinations, certification and education services in the Caribbean. It offers the Caribbean Secondary Education Certificate and the Caribbean Advanced Proficiency Examination (CAPE) by which the region is assessed academically at the high school level. These certificates are equivalent to the[...]
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    January 19, 2018

    Advantages Of Nearshoring To Guyana

      Nearshoring is becoming a more predominant choice for many growing organisations, since they are now favoring geographical proximity and lower costs as a more strategically beneficial option. By nearshoring with neighboring countries, many of the limitations are eliminated, such as language barriers and cultural learning curves.   Why Guyana? “Like the rum (El Dorado),[...]
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    January 12, 2018

    The Top 4 Benefits Of A Retail Business Call Center

    Retail is an industry in a world of its own… yet it’s also in everybody else’s world too. It’s no secret that customers are the driving factor to the success of a retail business. Retail businesses will fail if they don’t care about the customer. It’s about making sure the customer has the best experience,[...]
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    January 6, 2018

    Answer Travelers Questions Faster To Drive Your Business More Sales

    The buying cycle for travelers is well known. Traveling is not something most people do once and then never again. People thirst for adventure. They crave exploration. People want something new. And your business can be the one to help them achieve those goals. Being in the travel industry means handling the traveler through many[...]
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    January 1, 2018

    Healthcare Professionals Benefit From A Customer Service Call Center

    Something unique about the healthcare industry is that everyone has, at one time or another, been a part of the industry from the patient side. We know that it costs money to use healthcare services, and we’re largely thankful for insurance to help cover some of those costs. We know that the doctors, nurses, and[...]

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