Let’s begin with saying, finding the right outsourcing company is a tough cookie to chew. So it’s safe to say the last thing you want is any more hurdles coming your way. Choosing Emerge BPO as your outsourcing partner alleviates many of the challenges companies face when working with an outsourcing agency. Here are a few of those reasons:
No Language Barrier
One of the most common issues in outsourcing is that English is not the first language of many of the agents representing the company. At Emerge BPO all of our agents are native English Language speakers. Your customers will be able to understand our agents thoroughly, leaving no room for miscommunication. That means fewer customer complaints and much more satisfied customers.
No Time Lag
Time difference poses a considerable challenge for businesses that outsource. There is often a lack of real-time communication since many agencies are located in parts of the world where there are twelve and fourteen hour time differences. Emerge BPO is located in Guyana, South America operating on Eastern time. Since there is no time difference work gets done promptly, so your business and our agents are in the same workflow in real time.
On top of that, traveling to Guyana is easy. Going from Miami to Guyana is an approximate four and a half hour flight and from New York to Guyana a five and a half hour flight. If you ever need to visit our operation site, you don’t have to dread the long travel hours, and there is no jet lag!
Understanding Culture & Affility
Speaking of time zones and location, because Guyana is geographically located so close to North America much of the culture, language, and other affiliates have made an impression on the society. Agents at Emerge BPO are always on top of current trends and additional information essential in providing the best in support for your business. Because there are no language barriers, slangs and jargons are easy to understand, and communication will always be smooth without the added back and forth of having to interpret and relay information to someone who is not familiar with the North American culture.
There are many reasons to team up with Emerge BPO, but we just wanted to clear the air on some of the usual challenges companies face when they’ve selected an outsourcing service and why you won’t find them with us.
We have over ten years of experience under our belt, and it only keeps getting better from there. Learn more about us today!