Our Blog

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    July 10, 2020

    Working at home for Emerge BPO is a Career, not a Job

    For too long customer experience support has been stigmatized as a poor career.  This is especially the case in the USA and Canada, where individuals that were once ready to take a contact center role have opted for different paths, whether in retail, travel & tourism or front-line financial services. Rightly or wrongly, these roles[...]
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    July 10, 2020

    “The New Standard”

    As the world continues to battle the novel coronavirus, taking precautions at work is of utmost importance. At Emerge BPO, we have come up with a holistic plan that will protect our employees from this deadly virus as they strive to provide top-notch customer service to our clients. Guyana would have recorded its first case[...]
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    April 8, 2020

    Driving Top Consumer Outcomes Out of Emerge BPO’s World-Class Facility

    Written by Dalgleish Joseph, VP of Operations Emerge BPO is committed to helping our clients achieve the best results for their end-users. We are unwavering in this goal.  But how many customer experience professionals have heard this pitch before, only to arrive at the delivery center to see that it does not measure up?  This is why[...]
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    March 31, 2020

    Emerge BPO Confronts COVID19 With a Made-in-Guyana Remedy

    Often the best solutions are found close to home. At Emerge BPO, we are conscious of what this illness can do to clients and our associates based in Guyana. While safety comes first, business continuity is paramount. Our plans take into account the best methods for a healthy workplace that strives to service our clients to the[...]

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