Our Blog

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    August 5, 2020

    6 Golden Rules To Satisfy Your Customers

    Providing the best customer service is crucial in any Business Process Outsourcing (BPO) company as it allows for your brand to be recognized. Here are six golden rules to ensure that your customers are satisfied while providing a gentle human touch. Begin with a friendly greeting Every interaction should begin with a warm, friendly greeting.[...]
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    July 24, 2020

    8 Reasons to Choose Guyana

    Guyana is one of the most attractive destinations when it comes to Business Process Outsourcing (BPO). Guyana offers competitive cost levels, a well-educated workforce with extensive language capabilities, flexible labor regimes, as well as time-zone advantages and geographical proximity to its key source market, North America. The global trend of BPO clients shifting their focus[...]
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    July 23, 2020

    Emerge University – Connect, Learn, Repeat.

    In any company, the most critical asset is the employees, and investing in their talent is one area that would sustain your business growth and success. That is why we at Emerge BPO have launched our Emerge University. Emerge University was introduced in August 2019 with a simple objective – to enhance modern adult learning[...]
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    July 14, 2020

    Artificial Intelligence in our World

    Most Business Process Outsourcing (BPO) companies are turning to technology in a bid to diversify its operations while being connected and engaged with customers. As COVID-19 and the need for social distancing have to hamper in-person experiences, these companies are looking for additional ways to still provide their products and services to customers. Hence the[...]
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    July 10, 2020

    Working at home for Emerge BPO is a Career, not a Job

    For too long customer experience support has been stigmatized as a poor career.  This is especially the case in the USA and Canada, where individuals that were once ready to take a contact center role have opted for different paths, whether in retail, travel & tourism or front-line financial services. Rightly or wrongly, these roles[...]
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    July 10, 2020

    “The New Standard”

    As the world continues to battle the novel coronavirus, taking precautions at work is of utmost importance. At Emerge BPO, we have come up with a holistic plan that will protect our employees from this deadly virus as they strive to provide top-notch customer service to our clients. Guyana would have recorded its first case[...]

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