Emerge BPO was founded by Adrian Collins and his wife Carole Fletcher. Their vision was to create a world-class contact center in the heart of their native Guyana performing a variety of outsourced services to clients and their customers in North America. After working in the BPO industry for nearly ten years stateside, Collins decided to combine his operational expertise with his knowledge of quality process delivery and, in 2008, established Emerge BPO in the capital city of Georgetown.
Since Emerge BPO opened its doors nearly ten years ago, it has experienced significant growth, both in terms of client base and number of employees, making it a nearshore leader in customer management, back office, and transaction processing. This growth is a direct result of the company’s strong value proposition.
Emerge BPO has a strong technology backbone, with all voice and data POP functionality housed in Miami, within a center that provides full redundancy and multiple fiber entrances.
This center has in excess of 160 sources of carrier connectivity. It is also outside of FEMA flood zones and is capable of withstanding Category 5 hurricanes. As a company, Emerge BPO places a premium on both facility and data security.
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