Guyana has been active in the BPO sector for the last ten years. The industry has been a main driver of job creation, with the growth there accelerating most notably over the last five years. The democratic government is committed to supporting this growth by actively seeking ways to bolster the supporting infrastructures – telecommunications, education and transportation, as well as encourage new business development through economic incentives.
Guyana’s BPO industry is anchored in its capital and largest city Georgetown, with a labor pool drawn from the surrounding metropolitan area, home to nearly one third of the country’s total population. The city is not only the seat of the Guyanese government but also the headquarters for CARICOM, an organization of fifteen Caribbean nations charged with promoting economic integration and cooperation among its members.
Guyana is the only country in South America where English is the official language and shares more cultural and historical bonds with the Anglophone Caribbean than it does with its Latin American neighbors. Originally inhabited by several indigenous groups, Guyana was settled by the Dutch before coming under the British control in the late 18th Century. It gained independence in 1966, and officially became a republic within the Commonwealth of Nations in 1970. The legacy of British rule is reflected in the country's political administration and diverse population, which includes Indian, African, Amerindian and multiracial groups.